Techxel support a diverse range of industries throughout Glasgow, Lanarkshire, Ayrshire and Renfrewshire with a varied customer base of SME’s ranging from small single-site businesses to large multi-site organisations.
Techxel have been supporting businesses since 2004, with contracts tailored to varying business needs. We are independent of any ICT manufacturer, so will recommend the best solutions for your needs. Wherever your business fits these case studies should help explain a bit more about how Techxel operate.
Established in 1998, Colours Agency has grown to become Scotland’s biggest and most successful model agency.
Techxel have been supporting their IT systems since 2006.
Single site, small business server, multiple pc’s. At a critical time for the business, Colours Agency was seeking a new partner to manage their IT and take the company forward.
Techxel work closely with Colours Agency to evaluate business and user needs, providing day to day support of all in-house infrastructure including pc’s, backup solutions, small business server, network, file and printer sharing. As Colours Agency grew, Techxel recommended new hardware, a faster network, more storage capacity and improved business continuity. Upgrades included the server operating system, email system plus a new network infrastructure for greater speed.
Colours Agency opted for a full IT support contract, meaning they are entitled to unlimited helpdesk and remote support, as well as on-site engineer visits as required.
• Partnering with Techxel essentially provides an in-house IT department at a fraction of the cost.
• Streamlined and optimised business processes, saving time, money and resources.
• Fully integrated, future proof and scalable IT systems.
• Fixed monthly fee, no extra costs or hidden charges.
• Engineers stay on-site as long as it takes to fix issues with no need to worry about cost, it is all included in the support package.
“We have trusted Techxel to manage our IT systems since 2006, and can rely on their professional approach and fast response. They have a friendly team who deal with our queries efficiently, providing solutions that keep our operations running smoothly”. Rosalynd Ramage, Colours Agency, 133 Bridgegate, Glasgow G1 5HZ
Customer Profile: Estate Agency with Multiple Sites Across West Central Scotland
Successful multi-branch estate agent with several sites in Glasgow, Renfrewshire and Ayrshire; each branch staffed with a team of agents. This client does not employ any IT staff directly, therefore Techxel are the first point of call for all IT issues.
Techxel support the day to day IT infrastructure across ten sites, with all IT issues, e.g. Office 365 email, internet, servers, data storage, virtual private networking (VPN inter-site connectivity), file sharing and backup solutions.
Complete IT outsourcing: Techxel effectively act as the in-house IT department, managing all aspects of their IT setup, with a focus on optimising efficiencies, reducing risk and driving costs down. Techxel supply and manage all internet lines, ADSL, EFM and leased lines, ensuring all sites have VPN connectivity and secure internet access, enabling collaboration between staff across multiple sites, both office based and remotely.
Techxel guide key strategic IT decisions such as software licensing and PC lifecycle replacement. Techxel are involved from start to finish when the client opens a new site, from initial evaluations of potential sites to ensure infrastructure is in place (data points, internet service, sufficient power & telephony) right through to supply, installation and testing of new equipment to ensure everything is functioning flawlessly.
This client makes good use of the remote support facility, where Techxel engineers gain desktop access via a secure link over the internet to deal with problems directly or to give live assistance to users. Server uptime, disk space and backups are also monitored remotely.
• Reliable, future proofed IT infrastructure to support growth.
• Rapid response times.
• Fixed monthly fee – no hidden costs, no surprises. No matter how many support requests, the monthly fee stays the same.
• The full IT support service frees the client from the complexity of resource pressures to keep up with IT demands.
Customer Profile: Multi-Branch Retail Business, 11 Sites Across UK
• Mix of office based, mobile and work from home staff.
• Client has in-house IT staff requiring specialist support.
The client employs their own in-house IT engineers who manage the day-to-day workings of the business, e.g. staff support calls regarding PC issues. Techxel supply 3rd line support to the in-house staff, handling the more complex issues arising with the email system, firewall security, network security, active directory issues and site replication.
Techxel track changes across the entire IT industry, mentoring the in-house IT staff and working with management to develop a strategic plan , including annual in-depth analysis of systems with five-year budget predictions, helping the client decide what technology to invest in, and how to get it working. Techxel migrated the client’s email and data from their existing in-house servers to a cloud service solution, leading to a more efficient platform for remote sites to access files on a day-to-day basis, enhancing staff collaboration and productivity.
Partnering with Techxel not only improves the working environment, it also reduces overheads, eliminating the need to hire expensive senior IT specialists directly and keeps the business running smoothly. The provision of flexible and secure remote working solutions enables staff to function effectively ‘on-the-go’ and across the multiple office locations.
The in-depth analysis of systems with five-year budget predictions ensure the client knows in advance what technology may need updated, allowing them to accurately plan their IT budget in advance.